This is a list of responsibilities that RPSS will perform under an onsite maintenance contract.

1. On-site and remote diagnostics and troubleshooting of TCI Systems software and hardware.
2. Labor to replace any in-warranty or out-of-warranty hardware that is covered by agreement.
3. Provide notification of any available new software releases that site is entitled to under TCI software maintenance agreements.
4. Work with TCI Product Services Group in the installation of any needed upgrades.
5. Remotely monitor site after upgrades for correct functionality
6. Quarterly preventative maintenance visits to site that include:

• Evaluation of all workstation and server computer hardware
• Check hard drives for performance and storage space availability
• Verify proper TDD operation on all workstations
• Verify distribution of calls over all trunks (no dead trunks)
• Verify proper operation of Database Replication
• Verify that database cleanup functionality in TCI software is effective
• Inspect and replace any damaged cables with headset/handset interface (does not include headset or headset cords)
• Verify 48 volt power supply voltage level and failover capability
• Review system and alarm logs for possible trouble indicators
• Review speed dials and associated lists with supervisor for any needed changes
• Review Call Logs for obvious problems
• Make sure that all needed MIS reports are working with administrator
• Inspect and verify proper operation of ALI circuits
• Inspect and clean filters and fans where applicable
• Make sure that backup of database is completed